All systems operational · Ormskirk, North West England

Careers

Careers at Blowfish

Come and dive in with us.

Join an MSP 501-ranked team looking after businesses across the North West, from our offices in Ormskirk and Liverpool.

Who we are

Blowfish in a nutshell.

Blowfish Technology is a managed IT services provider supporting businesses across the North West, from day-to-day support through to cloud, security and connectivity.

Directors Matthew and Graham Palfreyman built the business around a team that knows its clients by name, picks up the phone quickly and fixes things properly.

That team now brings more than 50 years of combined experience to every client we support.

1

Founded in 2012

Started by Matthew and Graham Palfreyman, who still run the business today.

2

Two North West offices

Hattersley Court in Ormskirk and the Liverpool Cotton Exchange.

3

Six core services

Managed IT, Cloud, Cyber Security, Connectivity, Development, and Hardware and Software Supply.

4

Independently certified

ISO 9001, ISO 27001, ISO 14001, ISO 42001 and Cyber Essentials Plus.

5

Microsoft Solutions Partner

Recognised by Microsoft for Modern Work.

6

MSP 501 ranked

No. 55 globally and 4th in the UK in 2026, the highest-placed provider in the North West.

Our values

What makes someone a Blowfish person.

Skills can be taught. These six qualities are what we look for in every hire, whatever the role.

6
Core values
50+
Years combined experience
Drag or use arrows to explore
‹
›
01 / 06
A
Accountable
We own our actions and see every problem through to the end.
OwnershipFollow-throughHonesty
02 / 06
E
Engaging
Always there to listen. We never take the easy road.
ListeningClear updatesEmpathy
03 / 06
P
Passionate
We take pride in every piece of work we complete.
PrideQualityCare
04 / 06
A
Aspiring
Always aspiring to be better and looking to the future.
LearningGrowthAmbition
05 / 06
W
Willing
Nothing is ever too much trouble, for clients or for each other.
TeamworkFlexibilityCan-do
06 / 06
F
Family and Community
Blowfish is a close team, and we look after our own.
SupportBelongingLocal
Open roles

Find your place on the team.

Whether you are starting out in IT or ready to lead on complex projects, there is a route in for you. Click through each role to see what it involves.

5roles open · choose one to see the details
01
1st Line Support Engineer
Service desk, first point of contact
→
02
2nd Line Support Engineer
Deeper fixes, M365 and networks
→
03
3rd Line Engineer
Projects, escalations, design
→
04
Account Manager
Client relationships and reviews
→
05
Business Development Manager
New clients across the North West
→
01 · Service Desk

Where good IT careers start.

You will be the first voice our clients hear when something stops them working. You log, triage and fix everyday issues, and learn from experienced engineers as you go.

<15sAverage call response
// The role at a glance
Answering client calls and tickets
Logging and triaging issues
Microsoft 365 user support
Password and account resets
Escalating to 2nd line
Keeping clients updated

Apply for 1st Line Support Engineer →

Role 1 of 5

‹Next: 2nd Line Support Engineer ›

Don’t see the right role? Send your CV to [email protected]

Company benefits

What you get back.

Time off that grows the longer you stay, a health plan with extras, and real investment in your career.

10
Company benefits
25
Max days’ annual leave
01 / Time off
Up to25days
Annual leave by your fifth year, plus 8 bank holidays and your birthday off.
20days from your first year
+1extra day for each year of service, up to five
+8bank holidays
+1paid day off on your birthday
02 / Health and wellbeing

Look after yourself

  • Medicash health planCash back on everyday healthcare costs.
  • Medicash ExtrasSavings on shopping, supermarkets, cinema, holidays, flights and parking.
  • Discounted gym membershipReduced-price membership to help you stay active.
03 / Career growth

Keep moving forward

  • Training and developmentOngoing training to keep your skills current.
  • Funded qualificationsWe fund the qualifications that move your career forward.
04 / Pay and reward

Rewarded properly

  • Competitive salaryPay that reflects your skills and experience.
  • Pension contributionsCompany contributions towards your pension.
05 / Team life

Part of the family

  • Company events and nights outTime together as a team, away from the tickets.
  • A close teamBlowfish looks after its own.
Our standards

High standards. Every ticket, every client.

Our clients trust us with their systems and their data. Everyone who joins Blowfish works to the same standards, and we back you with the training to meet them.

Service

Service Desk

Fast answers, proper fixes

Clients call us because something is stopping them working. We answer quickly, keep them informed and resolve the issue first time wherever we can.

  • Average call response under 15 seconds
  • 91% of issues resolved the same day
  • 98% of tickets within SLA
Cloud

Microsoft and Cloud

Microsoft 365, Azure and modern devices

As a Microsoft Solutions Partner for Modern Work, we expect our engineers to know the platform our clients rely on, and to keep learning as it changes.

Company accreditations

ISO 27001ISO 9001ISO 14001ISO 42001Cyber Essentials PlusMicrosoft Solutions PartnerMSP 501 2026

When a client calls Blowfish, they speak to a qualified engineer who knows their setup. That is the standard we hire for.

Ready to dive in?

Send us your CV and tell us which role interests you.