IT support for care management, compliance and mobile teams
IT Support for Domiciliary Care Providers
Domiciliary care providers depend on care management software, mobile devices for field staff and strict data security to protect vulnerable service users. Blowfish Technology delivers IT support that keeps your care operations running, your data compliant and your team connected – wherever they are.
Care management software supported
Mobile device management for field carers
CQC and ICO compliance supported
Service user data protected at every level
IT for domiciliary care
Care Delivery Depends on IT That Works in the Field
Domiciliary care providers operate across a complex IT landscape – care coordinators in the office managing rotas and care plans, field carers using smartphones to access visit schedules and record care notes, and managers reporting to CQC on the quality and safety of care delivered. Technology underpins all of it.
When care management software fails, coordinators can’t deploy carers effectively. When field staff lose access to their mobile systems, care records can’t be completed. When data security falls short, vulnerable service users are put at risk and CQC registration is jeopardised.
Blowfish Technology provides IT support that understands the specific demands of domiciliary care – including the software platforms providers use, the mobile device challenges of a distributed workforce, and the data security and compliance obligations that CQC and the ICO place on care businesses.
Field Staff Mobile Device Risks
Carers using personal or employer-provided phones to access care management systems create significant data security risks if those devices aren’t properly managed and secured.
Special Category Data Obligations
Health and care data is special category data under GDPR – requiring the highest level of protection. A breach has serious consequences for service users and your CQC registration.
CQC Digital Requirements
CQC inspection increasingly focuses on digital capability and data security. Providers need to demonstrate appropriate IT controls as part of their regulatory compliance.
Care Management Software Downtime
When your care management platform goes down, rota management, care planning and reporting all stop. For a care business, this directly impacts the quality and safety of care.
What we deliver
IT Support Built for Domiciliary Care
Care Management Software
We support platforms including Person Centred Software, CarePlanner, Birdie and others – ensuring reliable infrastructure and fast resolution when issues arise.
Mobile Device Management
Intune-managed devices for your carer workforce – security policies, remote wipe and app management ensuring service user data is protected on every phone and tablet.
Service User Data Security
Encryption, access controls and endpoint security ensuring that special category health and care data is properly protected at every level.
CQC and ICO Compliance
We help providers implement the IT controls required to satisfy CQC inspection requirements and ICO data protection obligations – with documentation to support your compliance evidence.
Secure Data Backup
Daily tested backup of all care records, rotas and business data – ensuring fast recovery and uninterrupted care delivery if systems fail.
Reliable Office Communications
VoIP systems for your coordination team – ensuring reliable communication between office and field staff when managing care delivery.
Our services for care providers
A Complete IT Solution for Domiciliary Care
Blowfish Technology
Managed IT Support
Proactive monitoring and helpdesk support – keeping your care management systems and coordination team productive.Learn more
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Business Managed Mobiles
Managed devices for your carer workforce – MDM, security policies and consolidated billing for every phone.Learn more
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Cyber Security
Endpoint protection and DNS filtering – protecting service user data from the cyber threats targeting healthcare and care businesses.Learn more
Microsoft Solutions Partner
Microsoft 365
Secure email and collaboration for your coordination and management team – GDPR-compliant and properly configured.Learn more
Blowfish Technology
Managed Backup
Tested backup of all care records and business data – ensuring care delivery can continue through any IT incident.Learn more
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Cyber Essentials
Certification demonstrating appropriate security controls to CQC and the ICO.Learn more
Common questions
IT Support for Domiciliary Care – FAQs
Do you work with domiciliary care providers across the North West?
Yes – we support domiciliary care providers across Liverpool, Manchester, Warrington, Chester, Preston and the wider North West, from single-branch care businesses to multi-site providers coordinating large field teams.
Which care management platforms do you support?
We support the infrastructure behind major care management platforms including Person Centred Software, CarePlanner and Birdie. We work alongside your software vendor for application-level issues and focus on keeping the servers, network and connectivity that support them fully reliable.
How do you manage and secure carers’ mobile devices?
We deploy Intune-managed mobile device management across your carer workforce, applying security policies, remote wipe capability and app management so service user data stays protected on every phone and tablet, whether company-owned or BYOD.
How do you help us meet CQC and ICO requirements?
We help providers implement the IT controls CQC and the ICO expect for special category health and care data, including access controls, encryption and documented data handling practices – giving you the evidence to support your CQC registration and inspection readiness.
What happens if our care management system goes down during care delivery?
We provide 24/7 monitoring of your care management infrastructure and a fast helpdesk response, backed by tested daily backups of all care records and rotas – so if a system does fail, care coordination and delivery can resume with minimal disruption.
IT That Supports the Quality of Your Care
Talk to Blowfish Technology for a free IT assessment tailored to your care business.