IT support for EPOS, hospitality systems and back-office infrastructure
IT Support for Restaurants, Hotels, Pubs & Hospitality Businesses
Restaurants, hotels and hospitality businesses depend on EPOS systems, booking platforms, guest Wi-Fi and back-office IT that simply cannot fail during service. Blowfish Technology delivers IT support built around the fast-paced, customer-facing demands of the hospitality sector.
EPOS and payment system support
Guest Wi-Fi design and management
Booking and reservation system IT
PCI-DSS compliance considerations
IT for hospitality
When Service Starts, IT Cannot Let You Down
Hospitality businesses operate in a uniquely unforgiving environment. A restaurant’s EPOS going down during Saturday evening service, a hotel’s booking system failing during peak season or guest Wi-Fi dropping out in a busy pub – these aren’t just IT problems, they’re customer experience failures that damage your reputation and your revenue.
Blowfish Technology provides IT support that understands the rhythm of hospitality. We monitor your systems proactively so problems are caught before service starts, respond fast when issues arise and provide the reliable EPOS, booking system and network infrastructure that your business depends on.
We work with restaurants, hotels, pubs, bars and leisure venues across the North West – from single-site independents to multi-location groups – delivering IT support that fits the hospitality sector’s hours, pace and customer expectations.
EPOS and Payment System Failures
When your tills go down during service, you lose revenue, frustrate customers and create chaos for your front-of-house team. Reliable EPOS infrastructure is non-negotiable.
Poor or Unreliable Guest Wi-Fi
Guests expect fast, reliable Wi-Fi. Poor connectivity generates negative reviews, shortens dwell time and damages the customer experience your business works hard to create.
Booking System Outages
Online booking platforms and reservation systems going down means lost bookings, frustrated customers and manual processes that take your staff away from service.
Payment Data Security
Hospitality businesses handling card payments need appropriate security controls. PCI-DSS compliance requirements must be considered in how your network and payment systems are configured.
What we deliver
IT Support Built for Hospitality
EPOS Infrastructure
We manage the network infrastructure your EPOS systems run on – Lightspeed, Zonal, Toast, Square, Guestline, Opera and other platforms – ensuring reliable connectivity, correct configuration and fast resolution when issues arise.
Guest Wi-Fi Design
Professional Wi-Fi infrastructure that delivers seamless coverage across your venue – separate guest and staff networks, content filtering and bandwidth management.
Secure Network Segmentation
Separate network zones for payment systems, guest Wi-Fi and back-office IT – protecting your business and helping meet PCI-DSS network requirements.
Telephone Systems
VoIP systems for reservations, room bookings and back-office communications – with call recording and multi-site capability for groups.
Backup and Continuity
Backup of customer data, reservations and business records – ensuring fast recovery from any incident without disrupting the guest experience.
Evenings and Weekend Support
Hospitality doesn’t operate 9-to-5 – and neither does our monitoring. We’re alert to issues when your venues are at their busiest.
Our services for hospitality
A Complete IT Solution for Hospitality
Blowfish Technology
Managed IT Support
Proactive monitoring and fast helpdesk response – keeping your EPOS, booking systems and venue technology running during service.Learn more
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Broadband & Connectivity
Reliable business broadband with failover – so a line fault never kills your EPOS or guest Wi-Fi during service.Learn more
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Managed Telephone Systems
VoIP for reservations and front desk – reliable, professional and easy to manage across single or multiple venues.Learn more
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Cyber Security
Endpoint protection and network security – protecting customer payment data and business systems.Learn more
Microsoft Solutions Partner
Microsoft 365
Email and collaboration for your management team – secure, reliable and properly configured.Learn more
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Managed Backup
Backup of customer data and business records – fast recovery from any incident.Learn more
Common questions
IT Support for Hospitality – FAQs
Do you support restaurants, hotels and pubs across the North West?
Yes – we work with restaurants, hotels, pubs, bars, cafes and leisure venues across Liverpool, Manchester, Chester, Lancashire and the wider North West. From single-site independents to multi-location groups, our IT support is built for the pace and customer expectations of hospitality.
Which EPOS and hospitality software do you support?
We support the network infrastructure for all major EPOS and hospitality platforms including Lightspeed, Zonal, Toast, Square, ICR Touch, Guestline, Opera PMS, Rezlynx and Access Hospitality. We work with your software vendor for application-level issues and focus on keeping the connectivity, hardware and network segmentation that supports them fully reliable.
Can you help with guest Wi-Fi for hotels, restaurants and pubs?
Yes – we design and manage professional guest Wi-Fi networks that deliver seamless coverage across your venue. This includes separate guest and staff networks, content filtering, bandwidth management and, where required, guest login/portal setup. Poor guest Wi-Fi directly damages reviews and dwell time – it’s worth doing properly.
Do you provide out-of-hours support for evening and weekend service?
Hospitality doesn’t operate 9-to-5. Our proactive monitoring runs 24/7 – if a system goes down during Saturday evening service, we know before you do. Emergency support is available for critical incidents outside standard business hours as part of our managed IT service.
What about PCI-DSS compliance for card payments?
Hospitality venues handling card payments need appropriate network segmentation, secure Wi-Fi and endpoint protection to help meet PCI-DSS requirements. We design your network with payment systems on a segregated zone, protecting card data and simplifying your compliance position. Full PCI-DSS certification is handled by your acquiring bank or QSA, but we ensure the IT environment supports it properly.
IT That Keeps Your Venue Running Smoothly
Talk to Blowfish Technology for a free IT assessment tailored to your hospitality business.