IT support for law firms across the North West
IT Support for Law Firms, Legal Firms & Solicitors
Law firms and legal firms across the North West handle highly sensitive client data, operate under SRA regulation and depend on case management systems that cannot go down. Blowfish Technology delivers IT support built around the security, compliance and reliability that legal practice demands.
Case management system support and uptime
SRA-aligned data security and compliance
Conveyancing fraud and email compromise protection
ISO 27001 certified IT partner
IT for legal practices
Legal IT Is Different. Your IT Partner Should Know That.
Law firms operate under strict regulatory obligations, handle confidential client data and process significant financial transactions, which makes them a high-value target for cybercriminals. At the same time, the daily operation of a legal practice depends on the reliability of case management systems, document management platforms and email.
Blowfish Technology understands the IT requirements of legal practice. We support case management platforms including LEAP, Clio, Osprey and Proclaim, and we work with the compliance and security requirements that the SRA, ICO and Lexcel place on law firms and solicitors.
In its own cybercrime thematic review, the SRA found that three-quarters of the law firms it visited had been targeted by a cyberattack, with more than £4 million in client money stolen across the cases reviewed. Conveyancing transactions remain a particular target, given the size of the funds involved.
We work with law firms and legal firms across the North West, from sole practitioners and small high street firms to multi-office regional practices. Our own information security is certified to ISO 27001, so the standards we apply to your client data are the standards we are audited against ourselves.
Conveyancing Fraud & Business Email Compromise
Law firms, particularly conveyancing teams, are prime targets for business email compromise, where criminals impersonate partners, clients or suppliers to divert completion funds. Email security and staff training are critical defences.
SRA Compliance Obligations
The SRA requires firms to have appropriate security controls in place to protect client data. A breach can result in regulatory action and reputational damage that affects client trust.
Confidential Client Data
Law firms hold some of the most sensitive personal and commercial data there is: wills, property transactions, litigation files and corporate deals. Access needs to follow role and need, not convenience.
Case Management System Downtime
When your case management system goes down, your fee earners can’t work. Every hour of downtime costs billable time and puts deadlines at risk.
GDPR and Data Retention
Law firms hold personal data subject to strict GDPR obligations, including appropriate retention, secure disposal and breach notification requirements that need proper IT controls behind them.
What we deliver
IT Support Built for Legal Practice
We understand the systems you use, the regulations you work under and the security threats you face.
Case Management Support
We support LEAP, Clio, Osprey, Proclaim and other legal practice management systems, making sure the infrastructure they run on is reliable, backed up and securely configured. When an issue crosses systems, we work with your software vendor so you are not left in the middle.
Email Security & BEC Protection
Advanced email filtering, anti-phishing controls and MFA to protect against the business email compromise attacks that target law firms and their client transactions.
Client Data Security
Encryption, role-based access and endpoint security so confidential client files are protected whether they are opened in the office, at home or in court. Leavers and role changes are handled promptly, so permissions never linger.
Backups You Can Actually Restore
Protected copies of case files, documents and databases held separately from live systems, with regular restore testing. A backup only counts if it comes back when a deadline depends on it.
Compliance Support
We help firms demonstrate appropriate security controls to the SRA and ICO, including Cyber Essentials certification and documentation of your data protection measures.
Hybrid Working for Fee Earners
Secure remote access to case management systems and documents, so fee earners can work from court, home or client premises without forwarding files to personal accounts or finding other workarounds.
Legal software
Case Management Systems We Support and Host
Practice management
LEAP
Cloud hosting and day-to-day support for LEAP, with secure access for fee earners wherever they work.LEAP cloud hosting
Case management
Proclaim
Hosted Proclaim environments that are backed up, patched and monitored, so your case management stays available.Proclaim cloud hosting
Cloud practice management
Clio
Secure Microsoft 365 integration, device management and MFA around Clio, so cloud access is controlled as well as convenient.Talk to us about Clio
Case management
Osprey
Support for the infrastructure Osprey runs on, with backups, access controls and vendor liaison handled for you.Talk to us about Osprey
Our services for law firms and legal firms
A Complete IT Solution for Legal Practice
Blowfish Technology
Managed IT Support
Proactive monitoring and unlimited helpdesk support, keeping your case management systems and fee earners productive.Learn more
Powered by Huntress
Cyber Security
Managed EDR, ITDR for Microsoft 365, DNS filtering and security awareness training, protecting client data and preventing BEC attacks.Learn more
Powered by Cisco Duo
Two-Factor Authentication
MFA for every login, blocking account takeover attempts and supporting SRA expectations for client data protection.Learn more
Microsoft Solutions Partner
Microsoft 365
Email, Teams and SharePoint with the security controls legal practices need, configured and managed by a certified Microsoft partner.Learn more
Powered by CyberSmart
Cyber Essentials
Certification demonstrating your security controls, increasingly expected by clients and required for certain types of legal work.Learn more
Blowfish Technology
Managed Backup
Secure, tested backup of client files, case data and documents, with fast recovery to minimise downtime for fee earners.Learn more
Choosing an IT partner
Questions Every Law Firm Should Ask an IT Provider
Most IT proposals mention a helpdesk, security tools and monitoring. The real test is whether the provider can explain how those services work inside a legal practice.
Whoever you speak to, these are the questions that separate a provider who understands legal work from one who simply keeps laptops running. Specific answers are a good sign. Vague reassurance is not.
We are happy to answer every one of them in your free IT assessment.
Which law firms do you support today?
A good provider describes real legal environments, workflows and risk points, not general business IT.
Have you supported our case management system?
They should explain where their responsibility ends and the vendor’s begins, and how they handle issues that cross both.
How do you handle permissions and leavers?
Look for role-based access, a documented leaver process and access removed the same day someone leaves.
What happens in the first hour of an incident?
A clear escalation path, containment steps and a record of what was done, not just a password reset.
When did you last test a restore?
A specific date and a measured recovery time, not an assurance that backups are “running”.
What sits outside the monthly agreement?
A plain statement of exclusions, project work and licensing, so there are no surprise invoices.
Switching provider
Moving to Blowfish Without Disrupting Fee Earners
Most firms worry less about change itself and more about disruption landing in the middle of live matters. Your onboarding is run by a dedicated IT Onboarding Engineer and planned around your diary, not ours.
Common questions
IT Support for Law Firms – FAQs
Do you only work with law firms, or with legal firms more broadly?
We support the full range of legal practice, from sole-practitioner solicitors and small high-street law firms through to multi-office legal firms with twenty or more fee earners. The same security, compliance and case management expertise applies regardless of size or structure.
Does a small law firm really need specialist IT support?
Yes. The risk comes from the type of data you handle, not the size of the firm. Even a small practice needs disciplined access control, secure email, reliable backups and support that understands client confidentiality.
Can you support our case management system?
Yes. We have experience supporting LEAP, Clio, Osprey, Proclaim and other legal practice management platforms. We manage the underlying infrastructure, make sure backups are running correctly and work alongside your software vendor to resolve application-level issues.
How do you protect against conveyancing fraud and business email compromise attacks?
BEC protection needs several overlapping controls: advanced email filtering, anti-spoofing (DMARC, DKIM and SPF), MFA on all email accounts, ITDR monitoring for account takeovers and staff awareness training. Conveyancing transactions are a particular focus, since large completion funds make them the most common target for fraudsters spoofing firm or client email addresses. We deploy all of these controls as part of our managed cyber security service for law firms.
Can you help us meet SRA cyber security requirements, or work towards Lexcel accreditation?
Yes. The SRA’s guidance on information security aligns closely with Cyber Essentials, which we can help you achieve. Cyber Essentials is also referenced within Lexcel, the Law Society’s practice management standard, so the security controls we put in place support Lexcel accreditation as well as SRA expectations. We also help firms document their data protection measures and security controls for regulatory and audit purposes.
Can fee earners access case management systems securely from home?
Yes. We configure secure remote access that lets fee earners reach case files and systems from any location, with MFA and device compliance enforced. Depending on your platform, this can be done through hosted desktop, VPN or cloud-based case management.
Is break-fix support enough if we rarely have problems?
Usually not. Break-fix only helps after something has gone wrong. A law firm also needs monitoring, patching, tested backups and documented processes that show the firm is taking reasonable steps to protect client data.
Can we keep some IT in-house and still use Blowfish?
Yes. Many firms use a blended model, with an internal contact handling day-to-day coordination while we provide the helpdesk, security, monitoring and project capability. The important thing is that ownership of each area is clear.
Will switching IT provider disrupt our fee earners?
Not if the handover is planned properly. We audit your current setup first, schedule changes around completions and court dates, keep staff informed and give close support in the first weeks after the switch.
How Exposed Is Your Firm to a Cyber Attack?
Answer 12 quick questions and see your likely risk of a breach, what it could cost and the fixes that matter most. Free, with no sign-up needed.
Protect Your Practice and Your Clients
Talk to Blowfish Technology for a free IT assessment tailored to your law firm or legal practice.