A major UK-wide study found that 48% of small and medium-sized businesses had lost, or lost access to, company or customer data within the previous five years. That affected about 800,000 UK businesses and cost UK companies more than £5.3 billion since 2019. Commercial data loss alone exceeded £1 billion a year, according to Beaming's...
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Service Level Agreement Guide for UK SMEs
You're reviewing an MSP contract because the renewal date is close, or because your current provider has promised that the next agreement will be “more proactive”. The document contains familiar phrases such as 99.9% uptime, “priority support” and “reasonable endeavours”. What it may not contain is who takes control during a Microsoft 365 outage, how...
Read MoreEmail Archiving Compliance: A Practical Guide for UK SMEs
A former client sends a Subject Access Request to your business. Your owner asks the team to find every email mentioning that person, preserve anything relevant, and delete information that no longer has a lawful reason to remain. Nobody knows whether the messages sit in personal folders, shared mailboxes, an online archive, or an old...
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